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SHIPPING & RETURNS

SHIPPING POLICY

SHIPPING INFORMATION - 

 

We ship all orders from our warehouse on the west coast of Sweden -

we ship worldwide!

Delivery options are as follows:

 

Scandinavia (domestic Sweden, Denmark, Norway)

FREE Standard Delivery (Postnord) - FREE

Express Delivery (Postnord Express) - €7.95 

 

International

Standard Shipping (DHL Global Mail Tracked, 10-14 business days) - €6.80

Express Shipping (FEDEX Express, 3-5 business days) - €17.05

 

All orders placed before 4pm SE time are processed on the same business day (excluding weekends and holidays) you receive your order confirmation email. You will receive another notification when your order has shipped. 

RETURN & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mindmana.store

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at:  support@mindmana.store


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at support@mindmana.store

Business Address: Lillhagsvinkeln 25, 42250, Hisings Backa, Sweden

Email: support@mindmana.store

Phone: +46 31 7537369

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